The Negotiation Experts was founded in 2015 by a group of senior commercial executives who had spent their careers on the other side of the negotiating table — inside Oracle, Microsoft, SAP, and the major cloud platforms. They had spent years crafting the pricing models, contract terms, and audit programmes that extract maximum value from enterprise customers. When they left, they brought that knowledge with them.

The firm's founding premise was simple: enterprise buyers were systematically outgunned. Their vendors employed armies of highly trained commercial specialists — people who had negotiated thousands of deals, who knew exactly which concessions were real and which were theatre. The buyers facing them had procurement teams with generalist experience and no access to the internal pricing structures that determined what deals were actually available.

We exist to eliminate that asymmetry. Every engagement we take is exclusive to buyers. We have never accepted a retainer from a vendor, never provided references for vendor sales cycles, and never will. Our only client is the enterprise organisation sitting across the table from the vendor.

Over ten years and 500+ engagements, we have negotiated more than $2.4 billion in contract value across Oracle, Microsoft, SAP, Salesforce, AWS, Google Cloud, IBM, VMware, ServiceNow, Workday, Adobe, and Cisco. We have defended enterprises against audit claims totalling hundreds of millions of dollars, achieving an average reduction of 72% on claims our clients initially feared they might have to pay in full.

$2.4B+
Contract value negotiated since 2015
500+
Enterprise engagements completed
38%
Average savings delivered vs. vendor's initial position
72%
Average audit claim reduction across 200+ audit defences
12
Major technology vendors covered by our practice groups

Former Insiders. Now Your Advocates.

Every consultant at The Negotiation Experts has held a senior commercial, sales, or legal role inside one of the major enterprise technology vendors. They know how pricing decisions are made, where the real flexibility lies, and which tactics signal the end of a vendor's genuine walk-away position.

James Whitfield
Managing Partner — Software Licensing
Led Oracle's North America enterprise licensing division for nine years. Oversaw $1.2B in annual contract volume across ULA, Java, Database, and Technology stack products. Now negotiates exclusively against Oracle on behalf of enterprise buyers.
Formerly: Oracle, Vice President Commercial — North America
Sarah Lindqvist
Managing Partner — Cloud Contracts
Eight years inside Microsoft's enterprise commercial organisation, followed by four years at AWS managing strategic enterprise agreements. Has structured over $800M in cloud committed-use deals. Now structures cloud contracts for buyers facing the same tactics she once used.
Formerly: Microsoft, Director Enterprise Commercial; AWS, Head of EDP Structuring
Marcus Chen
Partner — Vendor Audit Defence
Ran SAP's Global Audit & Compliance team for seven years, overseeing 300+ customer compliance reviews per year. Knows every methodology, every sampling technique, and every escalation path. Has reduced audit claims by over $400M for clients since joining the firm.
Formerly: SAP, Global Head of Software Asset Compliance
Catherine Doyle
Partner — SaaS & AI Contracts
Former Salesforce VP of Commercial responsible for enterprise renewal strategy across EMEA. Developed the pricing playbooks and renewal tactics that enterprise buyers now face. Specialises in Salesforce, ServiceNow, Workday, and emerging AI vendor contract structures.
Formerly: Salesforce, VP Commercial — EMEA Enterprise
David Nkosi
Partner — IT Outsourcing
Fifteen years in technology services — as a supplier at IBM Global Services and as a buyer-side contract director at two Fortune 50 companies. Uniquely positioned to negotiate outsourcing, managed services, and BPO agreements from both sides of the table simultaneously.
Formerly: IBM Global Services; Contract Director — Fortune 50 (Financial Services)
Anna Kristiansen
Partner — Microsoft & Google Cloud
Twelve years at Google Cloud in enterprise commercial roles, latterly as Head of Strategic Accounts for Northern Europe. Before that, four years at Microsoft. Has negotiated GCP committed-use, Workspace, and Apigee contracts from the inside — now structures them to protect buyers.
Formerly: Google Cloud, Head of Strategic Commercial — Northern Europe

What We Stand For

I
Buyer-Exclusive. Always.
We have never accepted a vendor retainer, advisory fee, or referral payment from any technology vendor. We never will. If we cannot demonstrate that our interests are completely aligned with yours, we should not be sitting across the table from your vendor with you.
II
Insider Knowledge, Applied Ethically
Our consultants worked inside the vendors. They understand internal pricing structures, deal approval hierarchies, and the real limits of vendor flexibility — knowledge acquired through legitimate professional experience, applied entirely within legal and ethical bounds.
III
Specificity Over Generalism
We only take engagements on vendors and contract types where we have direct insider expertise. We do not stretch into vendor relationships we cannot serve well. If your primary challenge is outside our coverage, we will tell you honestly rather than pretend otherwise.
IV
Confidentiality as Default
Client engagements are never disclosed. Case studies are anonymized. We do not use client names as references without explicit permission. The sensitivity of commercial negotiations demands that confidentiality be our default position, not something clients must request.
Client Testimony
"Having sat on the vendor side myself, I was sceptical that any advisory firm could genuinely understand Oracle's internal position. I was wrong. The team knew exactly where Oracle's real limits were — and we landed a deal we couldn't have achieved internally."
Chief Procurement Officer — Global Financial Services Group (Fortune 100)

Work With Us

Our engagements are confidential, senior-led, and typically begin within 48 hours of initial contact. We assess your contract landscape at no cost before you commit to an engagement.

Request a Confidential Briefing

Negotiation Intelligence, Monthly

Vendor pricing shifts, contract clause analysis, and insider tactics — delivered to senior IT and procurement leaders.